Privacy Policy

This Privacy Policy explains how [LEGAL BUSINESS NAME], doing business as Pro Car Finder ("Pro Car Finder," "we," "us," or "our"), collects, uses, discloses, and retains information when people use our websites, applications, browser extension, account-management tools, inventory services, forms, the Facebook Lead Assistant, and related services collectively referred to as the "Services."

This policy applies to information handled by Pro Car Finder in connection with the Services. It does not govern independent websites, platforms, dealerships, service providers, or third parties that maintain their own privacy practices.

We use information for purposes including:

• Providing and operating the Services
• Creating and administering accounts
• Connecting authorized inventory
• Maintaining rooftop separation
• Preparing vehicle information
• Monitoring price and availability changes
• Processing dealership invitations and roles
• Supporting browser-extension activity
• Delivering the Facebook Lead Assistant
• Recording interactions and outcomes
• Delivering authorized leads to the customer's CRM
• Providing customer service
• Processing subscriptions and payments
• Preventing fraud, abuse, and unauthorized access
• Diagnosing errors
• Improving reliability and usability
• Communicating about accounts and requests
• Enforcing agreements and acceptable-use rules
• Complying with legal obligations
• Protecting users, customers, Pro Car Finder, and others

We do not engage in behavioral advertising unless and until such activity actually occurs.

The Facebook Lead Assistant may use automated systems to generate editable reply suggestions, qualifying questions, and appointment wording based on the customer's message and the selected vehicle's verified inventory details.

AI-generated information may be incomplete, outdated, or incorrect. Dealership employees and authorized users remain responsible for reviewing important information and confirming vehicle availability, pricing, incentives, financing information, trade values, appointment details, and binding customer commitments.

Information processed through AI-enabled features may be shared with approved service providers solely as needed to provide configured functionality, subject to applicable agreements and settings.

Whether service providers may retain or use information to improve their services depends on the provider, contract, configuration, and applicable law. Pro Car Finder must verify and document these practices before making more specific public commitments.

We disclose information only as described in this policy and where permitted, including to:

• Service providers and contractors
• Customer-authorized integrations
• Dealerships, dealer groups, rooftops, and authorized users
• Payment processors
• Communications and scheduling providers
• Professional advisers
• Legal and safety disclosures
• Business transactions
• With customer or user direction

Within an organization, access is based on account role and rooftop. Dealership administrators may manage users and view activity for the rooftops they oversee, and dealerships may control access to their inventory. Because providers and authorized account users may receive information, we do not claim that information is never shared.

Cookies or similar technologies may be used to support:

• Essential site operation
• Authentication
• Security
• Preferences
• Form protection
• Performance
• Analytics

See our Cookie Policy for more detail.

We retain information for as long as reasonably necessary to provide the Services, maintain accounts, complete transactions, satisfy contractual and legal obligations, resolve disputes, prevent fraud or abuse, protect security, and enforce agreements.

Retention may depend on:

• Account status
• Data category
• Customer configuration
• Service-provider settings
• Contractual requirements
• Legal obligations
• Dispute or security needs
• Backup and deletion cycles

Pro Car Finder uses administrative, technical, and organizational measures intended to protect information based on the nature of the Services and information involved. No system, transmission, or storage method is completely secure, and Pro Car Finder cannot guarantee absolute security.

We encourage users to:

• Use strong authentication
• Restrict authorized access
• Revoke access in a timely manner when people leave
• Protect connector keys
• Avoid password sharing
• Report suspected unauthorized access

We do not claim encryption, SOC 2, ISO, PCI, penetration testing, backup frequency, or breach-detection capabilities unless documented.

Pro Car Finder will evaluate suspected security incidents and provide legally required notifications where applicable.

We do not promise a notification deadline unless it accurately matches every applicable law and the company's obligations.

Customers and users are responsible for:

• Providing lawful and accurate information
• Obtaining authorization for inventory sources
• Managing account roles and access
• Revoking departed employee access
• Protecting credentials and connector information
• Providing required customer notices
• Obtaining required communication consent
• Honoring opt-out requests
• Using customer information lawfully
• Following applicable Marketplace and provider policies
• Avoiding sensitive information in general forms
• Configuring human escalation appropriately

Depending on where a person lives and subject to applicable law, they may have rights concerning access, correction, deletion, portability, restriction, objection, consent withdrawal, or appeals.

To make a privacy request:

• Use our contact form
• Select "Privacy or Data Request"
• Or email [PRIVACY EMAIL] once verified

Pro Car Finder may need to verify identity and authority before completing a request. Pro Car Finder may deny or limit a request where permitted by law and will provide information about applicable appeal rights where required.

Do not submit sensitive identity documents through the general contact form.

Some communications are necessary to run an account. In general:

• Account and service communications may be necessary
• Marketing email opt-out instructions should be honored
• SMS opt-out instructions should be honored when SMS is enabled
• Consent withdrawal does not affect prior lawful processing
• Some services cannot operate without required communications

To opt out, follow the opt-out instructions provided in the applicable message or contact Pro Car Finder.

The Services are intended for automotive professionals and organizations, not children. Pro Car Finder does not knowingly direct the Services to children under 13 or knowingly collect personal information from children under 13 through the Services.

Pro Car Finder does not claim COPPA compliance as a certification.

Facebook, Meta, dealership websites, scheduling tools, communications providers, CRM systems, hosting services, and other third parties may have separate privacy policies. Pro Car Finder is not responsible for independent third-party privacy practices. A link or integration does not imply endorsement. Facebook and Marketplace access is controlled by Meta.

The payment provider is referred to generically as a "payment provider" unless and until a specific provider's payment role is confirmed.

Pro Car Finder does not claim that all data remains in the United States unless and until this is verified.

We may update this Privacy Policy to reflect changes in our Services, practices, providers, or legal obligations. The "Last Updated" date will indicate when the policy was revised. Where required, we will provide additional notice.

You can also reach us through our contact form. For privacy requests, choose "Privacy or Data Request."

Do not submit passwords, payment information, identity documents, or other highly sensitive information through the general contact form.