Question 1

What is Pro Car Finder?

Accepted Answer

Pro Car Finder is automotive inventory and Facebook Marketplace workflow software for dealerships, dealer groups, and individual automotive salespeople. It helps authorized users import inventory from a dealership's public website, organize available vehicles, and simplify the process of preparing Facebook Marketplace listings.

Question 2

How does the browser extension work?

Accepted Answer

Pro Car Finder's browser extension pulls live inventory from an authorized dealership website or supported source into your command center. It brings in vehicle details and photos so listings are prepared from what's actually live—no hand-copying needed. You review the prepared information and publish through your own Facebook account.

Question 3

Can Pro Car Finder import inventory from our dealership website?

Accepted Answer

Yes. Authorized users can import inventory from a dealership's public website or supported inventory source. VIN is used as the permanent vehicle identifier to keep listings matched to the correct vehicle.

Question 4

What happens when a vehicle price changes?

Accepted Answer

Pro Car Finder monitors the live inventory source and flags vehicles whose price has changed, so salespeople can update their Marketplace listings to stay current.

Question 5

What happens when a vehicle is sold?

Accepted Answer

When a vehicle is removed from the live website, Pro Car Finder flags the associated Marketplace listing so you can update or remove it instead of accidentally promoting sold inventory.

Question 6

How is dealership inventory kept separate?

Accepted Answer

Inventory is organized by dealership and rooftop, with dealership-level separation so different dealerships' vehicles stay distinct and salespeople see only the inventory they're authorized to use.

Question 7

Can multiple salespeople use the same dealership inventory?

Accepted Answer

Yes. Salespeople can claim available vehicles, and Pro Car Finder can prevent multiple salespeople from claiming the same vehicle when configured by the dealership.

Question 8

Can a dealer group manage multiple locations?

Accepted Answer

Yes. Dealer groups can manage multiple rooftops and franchises with separate inventory, dealership-controlled access, and Dealer-Group administrators.

Question 9

Can an individual salesperson subscribe?

Accepted Answer

Yes, when dealership participation is unavailable. A salesperson can subscribe independently, subject to authorization to use the dealership's public inventory. The Individual plan is $98 per month with a one-time setup fee, one authorized rooftop, and up to 25 vehicle posts per month.

Question 10

Does Pro Car Finder post vehicles automatically?

Accepted Answer

No. Pro Car Finder uses a browser-assisted workflow. The salesperson remains signed into their own Facebook account and reviews the vehicle information before publishing. Available functionality may change based on Meta's interfaces and policies.

Question 11

Does Pro Car Finder require my Facebook password?

Accepted Answer

No. Pro Car Finder never collects Facebook passwords. You sign in to Facebook yourself and remain responsible for reviewing and publishing your own Marketplace listings.

Question 12

Does Pro Car Finder guarantee Marketplace listing approval?

Accepted Answer

No. Marketplace availability, listing limits, and approval decisions are controlled by Meta and may vary by account. Pro Car Finder does not guarantee listings, sales, leads, or compliance.

Question 13

Is Pro Car Finder affiliated with Facebook or Meta?

Accepted Answer

No. Pro Car Finder is an independent software platform and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or Facebook.

Question 14

What is the Facebook Lead Assistant?

Accepted Answer

Facebook Lead Assistant is an included Pro Car Finder feature that helps salespeople draft replies to Facebook Marketplace customer conversations. After the salesperson opens a conversation and pastes or selects the customer's message, it generates three editable reply suggestions they can review and manually send.

Question 15

Is Facebook Lead Assistant included with Pro Car Finder?

Accepted Answer

Yes. Facebook Lead Assistant is included with every active Pro Car Finder plan where the Marketplace connector is available. It is not a separately priced product. Account administrators can turn it on or off.

Question 16

Does Facebook Lead Assistant read my Facebook Marketplace messages automatically?

Accepted Answer

No. It works only after the salesperson opens the customer conversation and pastes or selects the customer's message. It does not automatically read Facebook or Marketplace messages.

Question 17

Does it send replies automatically?

Accepted Answer

No. It generates three editable reply suggestions. The salesperson reviews, edits, and manually sends every response. Nothing is sent automatically.

Question 18

Can it use my vehicle's inventory details?

Accepted Answer

Yes. Suggestions can use the selected vehicle's verified inventory details, such as price, mileage, and features, to help draft accurate responses. Salespeople remain responsible for confirming availability and pricing.

Question 19

Can it suggest qualifying questions and appointment wording?

Accepted Answer

Yes. It can suggest qualifying questions and appointment wording to help the salesperson keep the conversation moving toward a visit or test drive.

Question 20

Can it send leads to our CRM?

Accepted Answer

It can send an authorized lead to the dealership's own CRM only when the dealership has configured the destination and the customer has provided appropriate consent.

Question 21

Does it make calls, send texts, or email customers?

Accepted Answer

No. It does not provide voice calls, website chat, SMS, email, or automated follow-up. It only helps the salesperson draft replies for a conversation they have already opened.

Question 22

Does it replace our CRM or salespeople?

Accepted Answer

No. It does not replace your CRM, salespeople, or human conversations. The salesperson stays in control of every message and records outcomes in Pro Car Finder.

Question 23

Can AI responses be incorrect?

Accepted Answer

Yes. AI-generated suggestions may be incomplete, outdated, or incorrect. Important vehicle, pricing, financing, incentive, availability, and customer information should be reviewed by the salesperson before sending.

Question 24

Is Facebook Lead Assistant billed separately?

Accepted Answer

No. Facebook Lead Assistant is included with every active Pro Car Finder plan where the Marketplace connector is available. There is no separate subscription, setup fee, or usage allowance for it.

Question 25

Can Pro Car Finder offer custom pricing?

Accepted Answer

Custom agreements and negotiated pricing may be available at Pro Car Finder's discretion. Eligibility, duration, features, limits, and pricing must be documented in the customer's agreement.

Question 26

Does Pro Car Finder provide legal advice about messaging customers?

Accepted Answer

No. Customers are responsible for complying with applicable consent, identification, opt-out, privacy, marketing, and recordkeeping requirements. Requirements may vary by jurisdiction and communication type. Customers should consult qualified counsel regarding their workflows.

Question 27

Which service providers process Facebook Lead Assistant information?

Accepted Answer

Delivering Facebook Lead Assistant features may require approved providers for hosting, security, or AI functionality. The specific providers and data involved may depend on the selected features and service agreement. Review the applicable Privacy Policy and account documentation for current information.

Frequently Asked Questions

Pro Car Finder Basics

Inventory and Vehicle Updates

Accounts, Teams, and Dealer Groups

Facebook Marketplace Workflow

Facebook Lead Assistant

Pricing and Billing

Security, Privacy, and Compliance

Still Have Questions?